Richard Falzone

Dear Dr. Kern,
On Tuesday, May 4, 2010 I had an appointment in the Sleep Disorder lab for a sleep study.
This was a follow up to a new oral appliance I have been fitted with. This followed an
unsuccessful attempt seven years ago using CPAP.

When I arrived at the sleep lab, I was warmly greeted by all of the technicians. I was
assisted through the sleep study process by Anna Kusmider. She has an excellent bedside
manner; she is very professional and courteous in performing her tasks and is extremely
pleasant and personnel.

I just wanted to send you a short thank you note acknowledging her courtesy and
professionalism, two things we seem to see less and less of in many of today's dealings
with people.

Sincerely,

Richard Falzone